About
Corporate Membership Coordinator
Optica is looking for a Corporate Membership Coordinator .
The Corporate Membership Coordinator provides administrative support to the Corporate Membership Team with a focus on processing corporate memberships applications, fulfilling corporate memberships renewals, and being the main point of contact for corporate members support.
Primary Responsibilities
- Processing new member applications
- Outreach to potential members via phone and email and maintain updates in CRM
- Coordinate with finance department and IT for new member onboarding
- Coordinate with marketing department for promotion of new members on social media
- Processing member renewals
- Outreach to current members via phone and email and maintain updates in CRM
- Coordinate with finance department and IT for current member renewals
- Coordinate with marketing department for promotion of renewals on social media
- Complete termination process (with approval)
- Manage member support
- Track current corporate members’ usage of Optica’s resources and benefits
- Respond to corporate member inquiries in a timely fashion
- Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current
- Coordinate maintenance and updates for the Optica Industry website with support from the IT department
Education and Experience
- 4-year degree required
- 2-4 years work experience in a professional environment
- Prior membership experience is a plus
- Knowledge of customer service practices is a plus
Skills and Abilities
- Excellent organizational, time management, and communications skills
- Ability to multi-task and work independently
- Self-motivated
- Software: Microsoft Office Suite, Google docs, Salesforce
- Ability to learn and navigate CRMs (Salesforce, NetForum)
- Fluent in English
About Optica
Located in the Dupont Circle neighborhood of Washington, DC, Optica offers a competitive salary and benefits. Please send your resume and cover letter with salary requirements to resumes@optica.org.
Optica is an equal employment opportunity employer and will not discriminate against any employee or applicant on the basis of race, color, age, sex, national origin, disability, religion, maritial status, veteran's status, personal appearance, political affiliation, sexual orientation, family responsibilities, matriculation, or any other basis prohibited by law.
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