07 November 2023
10:00 - 11:30 AM EDT
Areas to be Covered
Effective Listening / Understanding Before Being Understood
• What is the Value of Listening?
• Why People Don’t Listen and the Consequences
• How to Listen Effectively and Actively
• Practice Listening Exercise
• Responsibility of the Communicator in Being Heard
Constructive Feedback / Gaining Advice While Avoiding Conflict
• The Value of Constructive Feedback
• Why People Don’t Give Feedback and the Consequences
• How to Give Constructive Feedback
• Practice Feedback Exercise
• Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others’ Resistance
• The Nature of Resistance
• Types of Resistance
• Typical Responses to Resistance
• Approaching Resistance and How to Deal with It
• The Keys to Effectively Resolving Conflicts
Making Coaching Work / Providing Guidance for Improving Performance
• Characteristics of Effective Coaches
• How to Coach Effectively
• The Value of Careful Listening in Coaching
• Being an Effective Role Model
• Using Coaching to Improve Performance
“I start with the premise that the function of leadership is to produce more leaders,
not more followers.”
- Ralph Nader
