07 November 2023

10:00 - 11:30 AM EDT

Areas to be Covered 
 

Effective Listening / Understanding Before Being Understood
•    What is the Value of Listening?
•    Why People Don’t Listen and the Consequences
•    How to Listen Effectively and Actively
•    Practice Listening Exercise
•    Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict
•    The Value of Constructive Feedback
•    Why People Don’t Give Feedback and the Consequences
•    How to Give Constructive Feedback
•    Practice Feedback Exercise
•    Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others’ Resistance
•    The Nature of Resistance
•    Types of Resistance
•    Typical Responses to Resistance
•    Approaching Resistance and How to Deal with It
•    The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance
•    Characteristics of Effective Coaches
•    How to Coach Effectively
•    The Value of Careful Listening in Coaching 
•    Being an Effective Role Model
•    Using Coaching to Improve Performance