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Corporate Membership Coordinator

Optica is looking for a Corporate Membership Coordinator.

 

Optica is recruiting for a Corporate Membership Coordinator. The Corporate Membership Coordinator provides administrative support to the Corporate Membership Team with a focus on processing corporate memberships, providing corporate program support, and being the main point of contact for customer service. 

This is a term position for one year.

Primary Responsibilities

  • Support Corporate Membership Director with member renewals
    • Research member’s annual sales to determine membership tiers and generate invoices for each renewal batch
    • Make weekly calls and follow up with emails to members and maintain renewal tracking sheet with updates
    • Follow up for benefit selection and/or payment, as needed
    • Complete renewal onboarding in two CRMs including, processing benefits, updating account details, and adding individual members
    • Send renewal confirmation email and copy of payment receipt to member
  • Support Corporate Membership Director with new member joins
    • Make acquisition calls and follow up with emails to prospect companies and maintain tracking sheet with updates
    • Complete new member onboarding in two CRMs including, processing benefits, updating account details, and adding individual members
    • Send welcome email and copy of payment receipt to member
    • Update online membership directory
  • Support Corporate Membership Director with terminating members upon non-renewal
  • Manage member customer service
    • Respond to member customer service inquiries in a timely fashion
    • Assist with setting up benefit access to necessary stakeholders at the company
    • Assist with monthly orientation webinars
  • Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current
  • Work with IT and Marketing teams on collaborative projects
  • Support Corporate Membership Programs Manager with corporate events
    • Cvent registration set up, registration management, and event attendee outreach
    • Assist with speaker tent cards and attendee name badges 
  • Support Corporate Membership Directory with member events
    • Collect marketing materials from members for sponsored webinars
    • Create webpage, set up registration, and facilitate marketing
    • Assist with post-webinar deliverables

Education and Experience

  • 4-year degree required
  • 3-5 years work experience in a professional environment, preferably an office setting.
  • Prior membership experience is a plus

Skills and Abilities

  • Excellent organizational and time management skills.
  • Ability to multi-task and work independently
  • Self-motivated
  • Knowledge of customer service practices.
  • Strong Excel software skills. 
  • Software: Kentico and Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)
  • Ability to learn databases (ACT, Salesforce, netForum, Boxwood).

 

About Optica

Located in the Dupont Circle neighborhood of Washington, DC, Optica offers a competitive salary and benefits. Please send your resume and cover letter with salary requirements to resumes@optica.org.

Optica is an equal employment opportunity employer and will not discriminate against any employee or applicant on the basis of race, color, age, sex, national origin, disability, religion, maritial status, veteran's status, personal appearance, politicial affiliation, sexual orientation, family responsibilities, matriculation, or any other basis prohibited by law.

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